Bring Your Best Game to Your Doctor Visits

We’ve discussed the fact that doctors don’t always display the best communication skills. As a group, doctors haven’t developed a reputation as skilled communicators. As proof of that reputation, research shows that the vast majority of doctors don’t use Teach Back to verify if you understood what they said. (See prior post for description of … [Read more…]

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“Teach-Back”–a solution to verify understanding

My last post concluded with the question, “What communication tool used by airline pilots is identical to a tool that should be used by all healthcare providers? What I should have said for even more emphasis is “What communication tool is always used by airline pilots…” Pilots call their tool “read back.” They always use … [Read more…]

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